Terms of Service

Welcome to Elvéra. By accessing or using our website (xn--elvra-dsa.com) and purchasing our products, you agree to be bound by these Terms of Service.

By using our Site, you confirm that you are at least 18 years old and have the legal capacity to enter into this agreement. If you do not agree to these terms, please do not use our Site or purchase our products.

Product Information: We strive to provide accurate product descriptions, ingredients, and images. However, we do not warrant that product descriptions or other content is error-free.

Pricing: All prices are in USD unless otherwise stated. We reserve the right to change prices at any time without notice. Pricing errors may be corrected, and orders may be cancelled if necessary.

Availability: Product availability is subject to change. We reserve the right to limit quantities or discontinue products at any time.

Order Acceptance: Your order is an offer to purchase our products. We reserve the right to accept or decline any order for any reason.

Payment: We accept major credit cards and other payment methods as displayed at checkout. Payment is processed securely through Shopify Payments.

Order Confirmation: You will receive an email confirmation once your order is placed. This does not constitute acceptance of your order—acceptance occurs when we ship your products.

Shipping & Delivery: Shipping times and costs are outlined in our Shipping Policy. We are not responsible for delays caused by customs, weather, or carrier issues beyond our control. Risk of loss passes to you upon delivery to the carrier.

Returns & Refunds: Our 30-day money-back guarantee and return policy are detailed in our Returns & Exchanges policy. Please review that page for complete information.

Intellectual Property: All content on this Site, including text, graphics, logos, images, and software, is the property of Elvéra and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, or distribute any content from our Site without our express written permission.

Skincare Advice: Our products are formulated with premium ingredients, but individual results may vary. We recommend performing a patch test before using any new skincare product.

Medical Disclaimer: Our products are not intended to diagnose, treat, cure, or prevent any disease. If you have specific skin concerns, please consult a dermatologist.

Allergies: Please review ingredient lists carefully. We are not responsible for allergic reactions to our products.

Limitation of Liability: To the fullest extent permitted by law, Elvéra shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our Site or products. Our total liability shall not exceed the amount you paid for the product giving rise to the claim.

Indemnification: You agree to indemnify and hold Elvéra harmless from any claims, damages, or expenses arising from your use of our Site or violation of these Terms.

Privacy: Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

Third-Party Links: Our Site may contain links to third-party websites. We are not responsible for the content or practices of these external sites.

Modifications to Terms: We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use of the Site constitutes acceptance of the modified Terms.

Governing Law: These Terms are governed by the laws of the United Kingdom. Any disputes shall be resolved in the courts of the United Kingdom.

Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Contact Information: Questions about these Terms of Service? Contact us at support@xn--elvra-dsa.com or 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

By using our Site and purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.