Frequently asked questions
What makes Elvéra's rice extract formula unique?
Our dual rice extract technology combines black rice and white rice actives to deliver both gentle exfoliation and visible brightening. Black rice is rich in anthocyanins for anti-aging benefits, while white rice provides natural enzymes that refine skin texture without irritation.
How long until I see results?
Most customers notice improved radiance and smoother texture within 2-3 weeks of consistent use. For optimal brightening and anti-aging benefits, we recommend using our products for at least 8-12 weeks as part of your daily skincare ritual.
Are your products suitable for sensitive skin?
Yes. Our formulations are designed to be gentle yet effective, using science-backed actives at optimal concentrations. The rice extracts provide natural, non-abrasive exfoliation suitable for most skin types, including sensitive skin.
What is your shipping policy?
We ship worldwide with tracking. Orders are processed within 1-2 business days. Delivery times: US orders arrive within 8-10 days, European orders within 6-8 days, and worldwide orders within 10-12 days. For detailed shipping rates to your region, please visit our shipping page.
Do you offer a satisfaction guarantee?
We stand behind our premium formulations with a money-back guarantee. If you're not completely satisfied with your purchase, we offer a full refund within 30 days of delivery. Simply contact us and we'll process your return—no questions asked.
Frequently Asked Questions
Everything you need to know about our Black Rice Peeling Ampoule
For best results, use 2-3 times per week. Start with once a week if you have sensitive skin, then gradually increase frequency as your skin adjusts.
Yes, our formula is gentle enough for sensitive skin. The black rice extract provides natural exfoliation without harsh chemicals. However, we recommend patch testing first and starting with less frequent use.
Black rice contains significantly higher levels of antioxidants, vitamins, and minerals compared to white rice. It's particularly rich in anthocyanins, which help brighten skin and reduce inflammation, making it more effective for treating dark spots and uneven tone.
Most customers notice smoother, brighter skin after the first use. For visible reduction in blackheads and pore size, expect to see improvements within 2-4 weeks of consistent use.
Yes, but introduce products gradually. Avoid using with other strong exfoliants on the same day. It pairs well with hydrating serums and moisturizers. If using retinol or vitamin C, alternate days for best results.
Absolutely. The gentle exfoliation helps unclog pores and remove dead skin cells that can lead to breakouts. Black rice extract has natural anti-inflammatory properties that can help calm existing acne without irritation.
How should I store my Elvéra products?
Store your products in a cool, dry place away from direct sunlight to preserve the potency of our active ingredients. Keep lids tightly closed when not in use. Our formulations are designed to remain stable for 12 months after opening when stored properly.