RETURNS & EXCHANGES
Our 30-Day Money-Back Guarantee
Keep the Product & Get Your Money Back
At Elvéra, we're confident you'll love our premium rice extract formulations. If you're not completely satisfied with your purchase, we offer a full refund within 30 days of delivery—and you can keep the product. No questions asked, no return shipping required.
Contact Us
Email support@xn--elvra-dsa.com within 30 days of receiving your order
Provide Details
Include your order number and reason for refund (optional but appreciated)
Keep Your Product
No need to ship anything back—the product is yours to keep
Get Your Refund
We'll process your full refund within 5-7 business days
What Qualifies for Refund?
- Any product purchased within the last 30 days
- Products that caused skin irritation or adverse reactions
- Products that didn't meet your expectations
- Damaged or defective items
- Incorrect items received
Refund Details
- Full refunds issued to your original payment method
- Processing time: 5-7 business days
- You'll receive an email confirmation once processed
- No return shipping required—keep the product
Exchanges
Want to try a different Elvéra product instead? Contact us at support@xn--elvra-dsa.com and we'll help you find the perfect match for your skin—and you can still keep your original product.
Why We Do This
We believe in our products and want you to feel confident trying them. Your satisfaction matters more to us than a return. If Elvéra isn't right for you, we'd rather you keep the product and get your money back than go through the hassle of shipping it back.
Important Information
- Refunds must be requested within 30 days of delivery
- One refund per customer to prevent abuse
- Sale and promotional items follow the same policy
- Our customer care team is here to help every step of the way